Return & Replacement Eligibility

  • You can request a return or replacement only if the product is physically damaged on arrival.
  • Damage must be reported within 24 hours of delivery with clear video as proof.
  • The product must remain sealed and unused.
  • Your order will exchange & replacement will be delivered with in 7 days.

Non-Returnable Items

  • Opened, used, or partially consumed supplements.
  • Products without original packaging or invoice.
  • Orders placed by mistake or due to a change of mind.

Return Process

  • Email us at 📧 vitalsupplements.blr@gmail.com
  •  Or call 📞 +91-9886488778 within 24 hours of delivery.
  • Provide your order ID, videos of the damaged product & package.
  • Once verified, we will arrange a reverse pickup or request you to return it.
  • After inspection, a replacement will be sent. If replacement is unavailable, a refund will be issued.

Refund Timeline

  • Refunds (only in case replacement is not possible) are processed within 7–10 business days after we receive and verify the damaged product.
  • Refunds will be credited to your original payment method within 7days.

Important Notes

  • Damage claims raised after 24 hours of delivery will not be accepted.
  • Shipping fees (if any) are non-refundable.

Cancellation Policy

At Vital Supplements, we understand that you may need to modify or cancel your order. Please review our cancellation policy below.

1. Order Cancellation

Orders may be cancelled only before they are shipped from our warehouse.

Once an order has been dispatched, it cannot be cancelled.

2. Order Status

Your order will remain in a processing state until it is shipped.

Once your order is dispatched:

  • The order status on our website will be updated to Completed.
  • A shipment confirmation will be sent via email and/or SMS/WhatsApp (where applicable).
  • The shipment confirmation will include your tracking ID and courier partner details, allowing you to track your package.

An order marked as Completed indicates that it has been shipped and is no longer eligible for cancellation.

3. How to Request a Cancellation

To cancel your order before shipment, please contact our Customer Support with your:

  • Order ID
  • Registered email address or mobile number
  • Reason for cancellation (optional)

Cancellation requests are processed during business hours and are subject to verification that the order has not yet been dispatched.

4. Refund for Cancelled Orders

If your cancellation request is approved before shipment:

  • Prepaid Orders: The full order amount will be refunded to the original payment method within 5–7 business days after the cancellation is confirmed.
  • Cash on Delivery (COD) Orders: Since no payment has been collected, no refund is applicable.

The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

5. Orders Already Shipped

Once an order has been shipped and marked as Completed, cancellation requests cannot be accepted.

If you experience any issues with the delivered product, such as receiving a damaged, defective, or incorrect item,

please refer to our Return & Refund Policy for assistance.